Shipping policy

Processing Time Once your order is placed, please allow 1-3 business days for your order to be processed and dispatched. Most orders are processed within 24 hours.

Shipping Time After dispatch, orders typically arrive within 7-15 business days. The majority of our orders arrive well within this window — we'll always keep you updated.

Order Tracking Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this to monitor your delivery every step of the way.

Delays While we always aim to deliver within the timeframes above, occasional delays can occur due to high order volumes, customs processing, or carrier disruptions outside of our control. If your order is taking longer than expected, please don't hesitate to reach out to us.

Questions? Contact us at hazelysleep@outlook.com and we'll get back to you within 48 hours.